The building tech will propose a day and time to provide that remote assistance using Microsoft Quick Assist (an installed Microsoft program, read more about it here), as well as ask for a best contact phone number (the tech will want to be on the phone with the staffer as they work on their laptop).Upon review of certain service tickets, submitted at, a building tech will determine remote access may help facilitate issue resolution.Please read through our entire process below and note that 1) we will only use Microsoft Quick Assist to provide remote support and 2) we will only share the assistance code through the service ticketing system. Safety and security are our top priorities, therefore, we have developed a process for offering remote support that cannot be replicated by others, such as scammers, who may want to take control of staff computers under false pretenses. Please note that remote assistance may not be appropriate for the resolution of all issues and that our staff may still need physical access to staff equipment to provide support.

This is available for staff working either in district buildings and/or remotely. In an effort to provide faster support for staff, the P-CCS Technology Department now offers remote support through Microsoft Quick Assist.

Ms quick assist